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How can one use positive and negative reinforcement?
Oral and written admonishments and instruction should be used with persons not properly following confidentiality procedures. More serious sanctions should be applied when the infractions are more serious.
Rewards may be given out to those who find actual and potential information leaks. This may include a reward for blowing the whistle on others failing to follow confidentiality procedures. Employees often have a better understanding on the particulars of how information is treated in the company than management. Reward the sharing of their knowledge.
Updated: 11/12/99
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