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How should visitors be treated?
Remember visitors to your company do not necessarily know your procedures. Checking people in with a log book at the receptionist's desk suggests to the visitor that they will be monitored. Consider recording name, company, date, time, purpose and person the visitor is seeing.
Some companies do not permit visits absent an appointment. This permits the company to schedule visits at times known to all employees and allows everyone to be prepared for the visit.
All visitors to your company should be escorted at all times. The escort should keep the visitors eyes off confidential information, which preferably is maintained out of sight. The escort may wish to ask the person to treat all things they see and hear as confidential.
In large companies visitors are difficult to distinguish from employees. Visitors should wear badges identifying them as a visitor.
Employees should be instructed to approach any non-employee that is not being escorted and offer assistance in finding the person they seek.
confidentiality agreements may be warranted depending upon the extent of access.
Updated: 11/12/99
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