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  • What does arbitration consist of?
  • The customer files a Uniform Submission Agreement and a Statement of Claim. The Uniform Submission Agreement is a signed document that submits the dispute to the arbitrators. A Statement of Claim is similar to a legal brief. It is a written narrative that describes the facts of the dispute. The other party then has a chance to respond in what is called an Answer along with their Uniform Submission Agreement and any counter-claims. The next stage is Discovery. This is where each side is allowed to obtained documents from the other side in order to help them evaluate and strategize their case. Once Discovery has been completed a Hearing date is set. The Hearing is similar to a trial where each side puts on their case in front of the arbitrators. After the Hearing is complete the arbitrators will issue a ruling. In very limited instances can appeal be granted.
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